Your SAP is Fast, Secure, and Always Available
Professional proactive SAP Basis consulting with transparent SLA commitments, proven methodologies, and comprehensive deliverables
Why Choose REMOVA TEAM
of the top 5 work with us
of the largest trust our services
choose our solutions
Professional & Experienced Team
System management and consulting team with proactive services.
24/7 Support
Remote support capabilities around the clock.
Cross-Industry Expertise
Growing knowledge base shared with clients across industries.
Ethical Management
Reliable and ethical management approach.
Continuous Communication
Ongoing feedback and communication with teams and customers.
Innovative Technology Approach
Learning, using and operating new technologies for optimal solutions.
Risk-Aware Managed Service
Predictive approach that can make decisions on behalf of customers.
Long-Term Maintenance
IT Systems and Process maintenance with managed service contracts based on customer and business needs awareness.
Trust Built on Deliverables, Not Claims
We provide verifiable results through structured processes, documented deliverables, and committed SLAs
SLA Commitments
Clear response and resolution targets with monthly management reports:
- P1 incidents: Response ≤ 30 minutes
- P2 issues: Resolution target ≤ 2 hours
- Critical alerts guaranteed response within 30 minutes
- Monthly KPI dashboards
- Root cause analysis for all incidents
Sample Deliverables
Download our templates and checklists to see what we deliver:
- SAP Basis Health Checklist
- Root Cause Analysis (RCA) template
- Change request & maintenance forms
- Disaster Recovery runbook skeleton
Proactive Discovery + Health Check
We start every engagement with a structured assessment:
- System landscape documentation
- Performance baseline analysis
- Security & compliance audit
- Risk assessment & action plan
- HWCCT, Mini-check and EWA report analysis
- Preventive maintenance activities as recommended by SAP
- Database optimization and kernel updates
- Authorization audits and parameter reviews
- Monthly management reports with findings and solutions
SAP Basis Services
Comprehensive SAP operations support from consulting to 24/7 managed services
SAP Basis Consulting
Expert guidance for SAP infrastructure, architecture, and operations planning.
Learn more →SAP AMS (24/7 Support)
Round-the-clock incident management, problem resolution, and change control.
Learn more →Install & Upgrade
New system installations, version upgrades, and kernel patching with rollback plans.
Learn more →S/4HANA Transformation
Migration readiness, path selection, and cloud deployment with controlled cutover.
Learn more →Performance Improvement
ABAP/DB/OS tuning, bottleneck analysis, and capacity planning for faster transactions.
Learn more →Security & Compliance
Authorization management, backup policies, DR planning, and audit preparation.
Learn more →Proven Methodology
Disciplined lifecycle approach with quality assurance at every stage
Discover & Plan
Assessment, documentation & strategy
Implement
Execution with rollback plans
Stabilize
Post-deployment support
Monitor
Ongoing optimization
Complete SAP Maintenance Service Scope
SAP BASIS System Management Service
24/7 continuous operations for all SAP systems including:
- Performance management
- Security management
- Problem resolution
- Database management
- Background and dialog jobs
- OSS notes and updates
- Transport management
- User and role management
- System administration
- Output management
Continuous Monitoring and Routine Control
24/7 monitoring and alarm mechanisms:
- Proactive system performance analysis
- Backup process monitoring
- Error log analysis
- Periodic HWCCT, Mini-check and EWA reports with solution recommendations
- Real-time monitoring
- 30-minute response guarantee for critical alerts
- Routine preventive maintenance
Help Desk Services
Comprehensive support capabilities:
- First-level help desk support for SAP users
- On-site intervention for emergency situations
- Training and knowledge transfer services
- Call management with SLA compliance
- Escalation mechanisms
- Close collaboration with customer teams
Managed Services and Reporting
Weekly/monthly status reports covering:
- Performance, capacity and security analysis
- Project and change management
- Documentation of outages and updates
- SLA reporting
- Request management
- Coordination center services
Service Organization & Alert Channels
Alert Channels
Multiple communication methods ensure critical alerts are never missed:
- SMS
- IVR Call
- ITSM Serviscore ticketing system for help desk support
Service Organization Structure
Organized teams for comprehensive coverage:
- Customer Relationship Management: Service quality and continuous improvement, managing customer requests and feedback
- Help Desk Management: Meeting requests, call management and routine reporting, operating managed services
- System Management: Technical management of SAP infrastructure, performance and security controls
- Project Development and Monitoring Platform Management: Developing proactive solutions, monitoring and supporting SAP project processes
Advanced Monitoring Solutions
Key Benefits
- Automation: Advanced technology with error-free monitoring
- Visibility: Metrics that illuminate the SAP BASIS layer
- Cost: Up to 85% advantage in monitoring costs
- Global Access: Cloud-based 24/7 access for all SAP users and BASIS teams
Technical Details
- Monitors 50+ metrics including system component status, HANA performance, network traffic, system errors, background job data, backup status, memory usage, CPU load and many other critical factors
- No installation required, no agent deployment needed
- Works within SAP standards using service users and database users with specific permissions
- Collects all metrics from application servers and databases at specified frequencies
- Runs on its own database structure without creating extra load on systems
- Fed by standard SAP functions, tables and CCMS content
Specialized Monitoring Services
ETL Monitoring
24/7 end-to-end flawless monitoring for companies using ETL monitoring. Unlimited process chain monitoring across different SAP & Non-SAP systems with process tracking and operational support.
Integration Monitoring
End-to-end monitoring of product, order, stock, invoice and cargo processes and their integrations. Easy tracking of all integrations from a single panel with real-time monitoring visuals and alarms.
E-Commerce Payment Monitoring
24/7 payment monitoring with instant control of every payment error. Fraud detection, payment slot distribution analysis, and trend analysis for payment improvements.
Critical System Management
24/7 monitoring of all IT systems covering SAP and Non-SAP environments. Performance metrics monitoring, error tracking, and service monitoring with proactive problem prevention.
Retail Store Systems Monitoring
Monitoring store servers and connected systems for active store operations. Real-time POS service status, sales/revenue transfer control, and application version management.
NOC Monitoring
Central location for monitoring, managing and troubleshooting organizational system infrastructure 24/7. Continuous monitoring of all system components with proactive threat detection.
DevOps & Cloud Optimization
DevOps Monitoring
End-to-end tracking of all processes in the DevOps lifecycle
Cloud Cost Optimization
Minimum 30% up to 50% cost reduction in cloud processes
Technology Selection
Selection, design and management of technologies and tools to be used in DevOps lifecycle
Strategy & Roadmap
Determination of DevOps strategy and roadmap
5 Pillar Management
Operational Excellence, Security, Sustainability, High Performance, Cost Optimization
Services Include
- Free analysis of your assets in AWS, Azure, Google Cloud environments
- DevOps lifecycle technology and tool selection, design and management
- End-to-end process monitoring with DevOps monitoring
- Significant cost savings through cloud optimization
Proven Track Record
Since 2010, delivering excellence across industries
since 2010
Completed successfully
of the largest retail companies work with us
of the top 5 e-commerce sites trust our services
from ISO 100 choose our solutions
Our extensive experience across diverse industries has built a comprehensive knowledge base that we leverage to deliver superior results for every client. From retail giants to e-commerce leaders and ISO 100 companies, organizations trust REMOVA TEAM for their critical SAP infrastructure needs.
Ready to Get Started?
Schedule a free 45-minute technical discovery call or request a detailed quote